Privacy Policy

Effective Date: 28 February 2025
Website: www.suzannemcounselling.com
ABN: 24310607533
Contact: hello@renewalwithsuzanne.com

​

1. Purpose

This Privacy Policy explains how Renewal with Suzanne (“we,” “us,” “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

We only collect information that is reasonably necessary for our functions and services.
This may include:

• First and last name

• Email address

• Information you voluntarily provide when contacting us or subscribing to updates

We do not collect sensitive information unless it is provided with your consent or required by law.

​

3. How We Collect Personal Information

We may collect personal information when you:

• Subscribe to receive updates or resources

• Purchase a product or service

• Contact us via forms, email, or social media

We may also collect limited non-personal information automatically, such as website usage statistics through cookies or analytics tools (see Section 8).

​

4. Use of Personal Information

We use your information for purposes such as:

• Communicating with you about products, workshops, or updates

• Providing purchased materials or services

• Sending newsletters or marketing emails (you can unsubscribe at any time)

• Complying with legal obligations

We will not use your information for any purpose unrelated to these activities without your consent.

​

5. Disclosure of Personal Information

We do not sell or rent your information. We may disclose your personal information:

• To trusted service providers (e.g., payment processors, email platforms, website hosting) who assist us in operating our business

• If required by law or a court order

• To prevent or investigate potential breaches or protect legal rights

All service providers are required to handle your data in compliance with privacy standards.

​

6. Cross-Border Disclosure

Some of our third-party service providers (e.g., email marketing, payment gateways, or website hosting platforms) may store or process data overseas, including in the United States or European Union.

When this occurs, we take reasonable steps to ensure these providers comply with privacy obligations consistent with the Australian Privacy Principles (APP 8).

​

7. Data Storage and Retention

We store personal information securely using password-protected systems and encrypted connections.
We retain personal information only as long as necessary to:

• Provide services to you

• Meet legal, tax, and business obligations

Typically, client and transaction records are retained for up to 7 years unless a shorter or longer period is required by law.

​

8. Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to gather anonymous information about how visitors use the site.
You can choose to disable cookies in your browser settings; however, this may affect functionality.

​

9. Your Rights and Access to Information

You may request access to or correction of your personal information at any time by emailing hello@renewalwithsuzanne.com
We will respond within a reasonable timeframe and may require verification of your identity.

​

10. Marketing Communications and Opt-Out

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
We will promptly remove you from future communications unless legally required to contact you (for example, regarding purchases).

 

11. Children

Our services are intended for adults aged 18 years and older.
We do not knowingly collect or store personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

​

12. Complaints and Enquiries

If you have a concern or complaint about how we handle your personal information, please contact us at hello@renewalwithsuzanne.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

​

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices.
The most recent version will always be available on our website, with the effective date shown at the top.

Last reviewed: 3 November 2025
Next review scheduled: February 2026